Healthcare facilities are required to provide language access services and culturally competent care. Additionally, it is expected that patient feedback is continuously gathered to ensure that these services are meeting the needs of diverse patient populations.
As of 2019, every state and the District of Columbia had enacted multiple laws addressing language access. California continues to have the most provisions with 257; however, every state now has at least three such provisions.
While managing staffing for your facility, language access adds to your challenges in not only ensuring optimized staff utilization but also ensuring regulatory compliance for language access services.
Challenges with Language Access
Language barriers arise when the patient and provider do not share a native language. These patients who do not speak the local language are disadvantaged in terms of access to healthcare services, potentially leading to unequal treatment and unequal health outcomes.
The language barriers indirectly impact the quality of the healthcare that patients receive by reducing communication and satisfaction.
Miscommunication as a Barrier
A major barrier between providers and patients is miscommunication. It can be difficult for the patient to establish a strong, personal connection with the doctor because relationship-building is hindered with interpreter-mediated communication.
Understanding a Diagnosis
Physicians need to understand that the health sector is foreign to many patients. It's therefore beneficial to pay close attention to understanding the language patients use and how they draw meaning from what they hear. For many, the hospital is a scary and hostile place, adding more barriers to receiving care.
Translator Services & associated Challenges
Translation services pose critical challenges in terms of access and financial burden. Studies have shown that most healthcare institutions have poor access to interpreter services, while some have no services at all. Interpreter services contribute to increased cost and duration of treatment visits. The lack of translation services can also be a source of workplace stress and an impediment to the delivery of high-quality healthcare.
01 - Pre-trained for Patient Service
Relic AI has been pre-trained for five roles. These roles can be deployed with little training to service your patients & their families 24 x 7.
02 - Multi-Lingual
Conversations in 50+ Languages
All Aidiologists are multi-lingual and can have conversations in over 50 languages. All conversations are translated into English and can be viewed by your facility staff.
Your patients can also write notes in a language of their choice using Relic AI which gets translated to English, allowing easier communication between your patient and the staff at your facility.
03 - Auditable
Aidiologists are auditable.
Relic AI follows strict standards when it comes to the conversations which take place with the patient. Strict guard rails are followed - our Aidiologists refrain from answering any queries which, as per regulations, should not be answered by Artificial Intelligence.
Relic AI is compliant with HIPAA and handles PHI in HIPAA compliant manner. Patient's PHI is never shared with any external systems. Audit & compliance ready reports are available within Relic AI.